Frequently Asked Questions
- What is IELTS?
- IELTS, the International English Language Testing System, is jointly managed by University of Cambridge ESOL Examinations, British Council and IDP:IELTS Australia. It covers the four language skills - listening, reading, writing and speaking.
- Which Module should I choose, Academic or General Training?
The Academic Module is the best choice if you are planning to use English to study at an undergraduate or postgraduate level.
The General Training Module is suitable for candidates who are going to English speaking countries to complete their secondary education, to undertake work experience or training programmes not at degree level, or for immigration purposes to Australia, Canada and New Zealand.
It is the candidate's responsibility to select the test module. If in doubt, contact the organisation you are applying to and ask for its requirements.
- The Academic Module is the best choice if you are planning to use English to study at an undergraduate or postgraduate level.
- How do I check whether there are still seats available for the test sessions?
- All the available test dates are listed on our website under 'Test Dates'. Places are available on a first-come first-served basis during the registration period.
- Where is the test venue?
- The test venue is not necessarily at the British Council. You will receive a confirmation email one week before the test that will advise you of the test venue.
- When will I receive the Exam details?
- A notification email will be sent to you about one week before your test day to confirm the test venue and your speaking interview time. If you do not receive the notification, please contact us (852) 2913 5170 or email@example.com no later than three days before the test. You can also view and print the information on our online system under the 'My Test' section after login.
- How can I prepare for the test?
- Road to IELTS is an online learning platform exclusive for British Council candidates. You may download sample papers from: www.britishcouncil.org/takeielts or buy the practice material from the British Council shop. British Council offers IELTS preparation courses and one-day workshops to brush up your language building and exam skills.
- What should I pay attention to on the test day?
Late comers are not admitted on the test day. You must arrive at the test venue before 8.45am.
You must show your confirmation letter and ID document (e.g. ID card or passport). You must bring the same form of ID document that you indicated on your application form. This is the only form of identity that will be accepted on the test day.
The only items you can take into the examination room are your identity document, copy of your identity document, belonging tag/label and water in a transparent bottle. Pencils and erasers will be provided. All other personal belongings (including stationery, papers, mobile phones, beepers and personal valuables) must be placed in the designated area outside the examination room.
For details of the registration process on the test day, please see the Test Day Flow Chat.
- Late comers are not admitted on the test day. You must arrive at the test venue before 8.45am.
- Can I postpone or cancel my test after the registration?
If you postpone or cancel your application more than 5 weeks before the test date, you will receive a refund minus 25% of the total test fee.
If you postpone or cancel within 5 weeks of the test date, you will be charged the full fee unless you have a serious medical reason. If you provide a medical certificate within 3 working days of the test date, you will receive a refund minus 25% of the total test fee. Please note, this does not apply to minor illnesses.
You are only allowed to change the test date once only. You need to submit such requests with the following items:
- request form (please contact Customer Services/ Examinations Services to obtain a copy) - original medical certificate dated on the test date - administration fee of HK$300
- If you postpone or cancel your application more than 5 weeks before the test date, you will receive a refund minus 25% of the total test fee.
- When are test results available?
Please note that candidates will be sent only one copy of the Test Report Form.
IELTS Test Report Form will be sent out by local courier free of charge on the 13th day after the test provided that you have given a Hong Kong address on your application.
If you live outside Hong Kong:
i)we can send you your certificate by courier at a cost of HKD250 or,
ii)you can authorise a friend or relative to collect the result from our Customer Services department on your behalf at no additional cost. Please download a copy of the IELTS authorisation form here. Uncollected Test Report Forms will be destroyed after one year
You can view your results online at 07.00am of the 13th day after the test. The system will not display results older than 28 days after the test.
- Please note that candidates will be sent only one copy of the Test Report Form.
- How is the overall band score calculated?
- Overall Band Scores and scores for each sub-test are reported in whole bands or half bands. Each of the sub-test scores is equally weighted. The Overall Band Score is calculated by taking the mean of the total of the four individual sub-test scores.
- How long is the result valid?
- The IELTS test partners recommend that receiving organisations do not accept a TRF that is more than two years old. It is the decision of the receiving organisation, not the IELTS test partners, if they accept an older TRF. No letters or references endorsing a candidate's level of English can be provided.
- Can I have more than one copy of the IELTS Test Report Form (TRF)?
- No. Only one copy of the TRF is sent to the IELTS candidate.
- Can I send my IELTS results to institutions after the test?
Yes. You can also apply for further copies of the Test Report Form for a period of two years from the test date.
Within one month of the test report issue date, you can have five complimentary copies of your Test Report Form sent to the institutions you provided on your Application Form. If you have not already provided the information on your application form, please use your user account to login to our online system to perform the task under "Request Test Report".
The application/request of sending additional Test Report Form will be processed within 3 working days. Please check "Request Test Report" for updated status.
After the first month, each extra test report requested is charged at HK$100 (local delivery or electronic copy*) and HK$250 (overseas delivery). The test report is delivered by courier or sent to the receiving organisations through electronic data.
Please use your user account to login to our online system to perform your request under "Request Test Report". You can also make payment through the online system.
*Only the IELTS Recognising Organisations subscribed to the electronic download service may download a candidate's results. It is the responsibility of the candidate to check with the receiving organisations whether they accept electronic TRF copy.
- Yes. You can also apply for further copies of the Test Report Form for a period of two years from the test date.
- Can I request another Test Report Form (TRF) if I've lost mine?
- NO. Only one copy of the TRF is sent to the IELTS candidate. Our centre offers to send further copies of Test Report Form on behalf of the candidate to the institutions.
- What can I do if I am unhappy with my results?
- You may apply for an enquiry on results (EOR) within six weeks of the test date. The fee is HKD900.00. Your test material is forwarded to the UK for re-marking. It takes eight weeks from receipt of the candidate's exam materials in the UK before you are notified of the re-mark results. After re-marking, should the score on any module be increased, the re-marking fee is refunded.
- Can I retake the test?
- Yes, you may take the test as many times as you wish.